We help clients gather information on the gaming population, the preference of the gamers and assess how the staff are performing as compared to the performance pledge.
Over the past few years, we have been involved in mystery shopping studies used to assess how the client’s front-line staff are performing in their retail outlets when they are offering services to their users.
We are also the pioneer in conducting studies both in Hong Kong and Macau to understand the general gaming landscape of the Hong Kong people.
Into its third year, we help the client gather information from tourists coming to Hong Kong on their awareness, perception and usage of the gaming facilities in Hong Kong.
Denis Chan / Derek Yu